With Help Desk you can stay on top of customer requests in an orderly, efficient manner with a support management system. It's refreshingly easy to keep customers happy whilst boosting your own production with numerous automation actions. Never miss or forget about an important email again. Keep track and deligate where required and resolve any customer issues with less effort & time. We all know what it's like, we reply to an email and mark it as important or to follow up, then forget about it and spend ages trying to find it again. Meanwhile other emails are coming in and more customers are not happy. The ticketing management system takes all the frustration away by keeping track of customers emails all in one, easy to read, database meaning anyone can pickup where you left off with all the information to hand. Tickets can then be asigned to other employees or you can set reminders to notify you after a set time period. Help Desk also offers a knowledge/resolution system, if you need one, so as your most common faq's and solutions can be held in a database which your customers can access and resolve their issue before even contacting you. Help Desk has the best ticketing capabilities available, so stop fighting your emails and get one step ahead of the game.